Fairmont Pittsburgh

Gabriel Scollon

Sep 16, 2022

5

We had a fantastic time at this hotel. Stephanie was great about keeping my room clean and having plenty of towels for me. We were a large group of 10 people with golf bags and luggage. Anatta, Alex, Conor, and Dakota all were great at servicing my odd requests. I would certainly recommend this hotel to anyone staying in downtown Pittsburgh.

Matt Sticklen

Jun 12, 2022

1

This was probably the worst experience we had at a high $$$ hotel ever. We prepaid for 2 rooms and we’re told we could check in at 3pm. When we arrived at 2 pm they told us our rooms should be ready at 3pm and they would text us when it was ready. We never received any communication from them at all. My wife had to call multiple times to check to see if the rooms were ready. They told her that they weren’t sure when either one of the rooms would be cleaned and ready for check in. Finally after 4pm she called again and they said one room was ready. Checked into one room to discover the carpet was dirty, light bulbs out, mold under the glass on the desk and all in all just nasty for 5 star hotel. To make it even worse they sent a text message at 6pm to tell us our second room was ready. They offered free breakfast and parking. This hotel is in a perfect location in downtown Pittsburgh, but I wouldn’t waste this kind of money to stay there again.

Jennifer Nichols

Jun 05, 2022

1

Do you even have a housekeeping staff? Dirtiest room I've ever seen, nothing had been cleaned upon check in other than the beds made. We complained and they came and still barely touched anything. We complained yet again and they came and picked up debris from carpet and that's about it. The front desk was extremely polite and friendly every time. We felt bad having to complain so much. We should have just checked out and went somewhere else. There was hair all over disgusting bathroom and stuff all over the carpet so obviously it had not even been vaccumed. Layers of dust all over furniture. I have never been so disgusted with a hotel which was so disappointing because the hotel is beautiful and location is great!

Eloise J. Li

Apr 07, 2022

3

Horrible service compared to other 5 star hotels or even hotels with fewer stars. Many receptionists ignored us and kept us waiting whilst chatting amongst themselves. We waited patiently for them to finish helping this white woman. After they were done, 3 or more staff members behind and around reception stared into space or chatted for quite a while before even acknowledging us. A man who looked like the manager also stood around allowing this to happen and also ignored us. When they finally got to us, the tone we received was one of indifference. It was pretty shocking to be treated this way. I've eaten at the restaurant, fl. 2, before. The food was not bad. However, more recently, I was turned away at the door from even getting one quick drink at the bar once when it was 30 minutes from closing. The bar in the lobby, Andy's, had great cocktails though. It's too bad that it's the only "5 star" hotel in this city because I definitely wouldn't recommend this one

Chris Beck

Mar 13, 2022

5

Went to stay the weekend as a family, including our 5 year old. King suite was clean, spacious and a nice view of the city. Breakfast at fl.2 was awesome, try the pancakes. Room service was prompt. In room dining was delicious. All staff were friendly and helpful. Special thanks to Brian for helping us unload and load our car.

Samuel Cipriano Carvalho

Jan 12, 2021

5

Muito Bom. Perto da estação de trem.

Jay Rubin

Dec 07, 2020

1

Had a bed bug in my original room, they did move me, and all they said was "ew". In the morning the maid barged in, no knock, while I was getting dressed.

Genie Thompson

Nov 28, 2020

2

Covid aside very disappointing experience. Valet parking all but required, at $40 a vehicle, fourteen floor hotel yet elevator skips 4 through 13?, water view..perhaps a thin slice, in room dining necessary due to covid $94 for two sandwiches, a $9 bottle of water $4 coke in a can and a lump of something chocolate..all served in cardboard boxes, literally one ply toilet paper, rooms old..not character old..just old. This is not what I expect from a so called 5 star hotel!

Robert Golda

Sep 12, 2020

5

Excelente propriedade com serviço consistente e de primeira qualidade. Uma das poucas experiências verdadeiras de hotel 5 estrelas na área. As restrições da COVID foram tratadas profissionalmente e a qualidade das refeições no quarto era boa. Embora não possamos esperar que a normalidade retorne à propriedade, ela ainda oferece um local excelente para uma recarga e uma noite longe de casa.

Michelle Watts

Sep 12, 2020

5

Oh, fiquei agradavelmente surpreso. O Hotel implementou muitas medidas de segurança para manter a residência e os funcionários seguros. Achei os quartos extremamente limpos, especialmente o banheiro, espaçoso e sanitário. O. A cama era excelente, dormi muito bem. E eu podia ver o estacionamento do PNC e a ponte do meu quarto. Eu gostei deste hotel tremendamente. Eu dou a eles a classificação mais alta!

Michelle Watts

Sep 12, 2020

5

Oh, estaba tan gratamente sorprendido. El hotel había implementado muchas medidas de seguridad para mantener seguros la residencia y los empleados. Encontré las habitaciones magníficamente limpias, especialmente el baño, espacioso y sanitario. Los. La cama era excelente, dormí muy bien. Y pude ver el parque de PNC y el puente desde mi habitación. Disfruté tremendamente de este hotel. ¡Les doy la calificación más alta!

Robert Golda

Sep 08, 2020

5

Excellent property with consistent and top notch service. One of the few true 5 star hotel experiences in the area. COVID restrictions were handled professionally, and in room dining quality was good. While we cant wait for normality to return to the property, it still provided a a superb location for a recharge and night away from home.

Michelle Watts

Sep 01, 2020

5

Oh, I was so pleasantly surprised. The Hotel had implemented many safety measures to keep residence and employees safe. I found the rooms to be superbly clean, especially the bathroom, spacious and sanitary. The. Bed was excellent, I slept very well. And I could see PNC park, and the bridge from my room. I enjoyed this Hotel tremendously. I give them the highest rating!

Toe Knee

Aug 24, 2020

5

Very courteous staff, helpful and ready to assist if you had any questions about the city. Due to the Covid there were some services we couldn't access but that was expected of course... The room was immaculate and comfortably furnished. No complaints!

Robert J Rodgers

Mar 12, 2020

5

Highmark nos colocou neste hotel e ficamos muito satisfeitos. Era fácil estacionar embaixo do hotel e passear pela cidade à vontade. As visitas às empresas Highmark eram fáceis com o transporte.O hotel foi incrivelmente agradável, pois eles forneceram a minha esposa um pequeno brunch no quarto dela. A equipe foi muito entalhe ea instalação foi bem mantida.Nós recomendamos! Também é adequado para cadeiras de rodas!

Robert J Rodgers

Mar 12, 2020

5

Highmark nos puso en este hotel y quedamos muy satisfechos. Era fácil aparcar debajo del hotel y caminar por la ciudad a nuestro antojo. Las visitas a las empresas Highmark fueron fáciles con el transporte.El hotel fue increíblemente amable, ya que le dieron a mi esposa un pequeño brunch en su habitación. El personal era demasiado muesca y las instalaciones estaban bien cuidadas.¡Nosotros recomendamos! ¡También es apto para sillas de ruedas!

Robert J Rodgers

Mar 12, 2020

5

Highmark put us in this hotel and we were very pleased. It was easy to park under the hotel and walk through the city at our leisure. Visits to Highmark companies were easy with transportation.The hotel was incredibly gracious as they provided my wife with a small brunch in her room. The staff was too notch and the facility was well kept.We recommend! It is also wheelchair friendly!

Dom Pilgramovic

Jan 12, 2020

5

Muito nice hotel à direita no centro da cidade perto do Marketplace.A equipe foi muito simpática e acolhedora. Os quartos eram grandes, limpos e bem equipados. Os looks eram fantásticos. O bar e restaurantes acolhedores.

Dom Pilgramovic

Jan 12, 2020

5

Muy buen hotel justo en el centro de la ciudad, cerca del mercado.El personal fue muy amable y servicial. Las habitaciones eran grandes, limpias y bien equipadas. Los looks fueron fantásticos. El bar y los restaurantes son acogedores.

Lina Viveros

Jan 12, 2018

5

Un lugar ameno para disfrutar una velada inolvidable.

Joshua Nadas

Jan 12, 2018

5

El hotel es precioso. El servecio es excellente, y el servecio del habitacióne es delicioso.

enofile1

Urbane Sophistication in the Steel City

5

I cannot understand why anyone would give this hotel anything but five stars. Located smack dab in downtown Pittsburgh, the Fairmont could not have a better location. Soaring above the buildings...

Susan S

Looking forward to going back

5

Great hotel, best staff, wonderful resteraunt, we were staying for an event in the Beanum cneter and it was in easy walking distance to Market Square and all the wonderful places there. Already...

CVBrick

Customer Service turned around

4

This past Thanksgiving I had a less than stellar stay at the Pittsburgh Fairmont. I posted a complaint on-line and waited to see what type of response I would get from the Fairmont management. To my...

ADG801

Worst Fairmont Ever

1

Probably wonât stay at a Fairmont ever again because of this particular one. The AC barely worked, room was noisy due to proximity to elevator shaft, they didnât clean the room the entire stay, the...

Tourist04612267977

Modern vibe, perfect downtown location

4

Clean, modern, beautiful city view. Cushy comfy bed. Cool historical artifacts on display from excavation of hotel site. Terrific location downtown. Christmas market steps from hotel. A really lovely...

260kiplingm

Great location, bad service.

3

Have been here a few times on our annual family trip to Pittsburgh. The location is the best. The lobby staff is great but the room staff has obviously declined. If the hotel is short staffed I would...

Fairmont Pittsburgh, Pittsburgh

Fairmont Pittsburgh

Price & Availability

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Customers Review

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Fairmont Pittsburgh, Pittsburgh

Fairmont Pittsburgh

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Overall

Customers Review

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