“We rested in this hotel in mid-August. When choosing a hotel, we reviewed a lot of hotels on about. Hainan, after which they chose St. Regis, after booking via booking, after a while we received a letter written in Russian from a hotel employee named Alexei, he described in great detail the points of interest to us, for example, how to set up the Internet (there are certain difficulties with it in China), he ordered us a transfer from airport (not cheap, but we were sure, since we flew to China for the first time and knew that not all Chinese knew English well), as well Alex wrote that since we arrive at night, and they check in from 14.00, we provide a room for relaxation. Arriving in Hainan, we passed the procedure of mandatory fingerprinting, which is very correct! In the arrivals area we were greeted with a sign, taken to a hotel by minivan and quickly checked into our room. The room is large, bright, with a large balcony, large bathtub, shower, two sinks, huge stained glass Windows, TV, air conditioning, coffee machine, refrigerator, safe. The room was very clean, which was the key for us in choosing a hotel, they cleaned so often and changed the bed and towels, sometimes we hung a sign: do not disturb! Breakfast takes place in a large restaurant, but again, Alexey, we were assigned to a restaurant, which is almost on the shore, there are fewer people! Breakfast is super, everything is very tasty, there is Chinese cuisine and European, in general, as it turned out, this hotel is mainly visited by Chinese, Russians and Europeans, several people saw it. The hotel also has a Chinese restaurant, they cook delicious Peking duck, the prices in restaurants are high! We went for lunch and dinner at a food court nearby, recently opened, they sell fresh seafood that can be cooked right away, a Chinese guy is standing at the entrance to this food court, by coincidence his name is Alexander, but it seems that he’s probably not Alexander, knows Russian very well and helps to choose a menu. The hotel has two Pools, both have a children’s area, both are very clean, lifeguards are everywhere, there are a lot of umbrellas and sun loungers, there are few people during the day, generally the Chinese bathe a little, and then mostly in the evening when the sun sets. One of the pools was closed for repairs on 08.20, sort of like a month. The beach is very clean, also sun loungers, towels, lifeguards again, and when you swim behind the buoys, it starts to whistle wildly! The water is clean, moderately warm, the beach is gentle, for comparison, this hotel has one of the best beaches. Carlton’s Ritz don’t have it at all, it’s washed off for a couple of years, Pulman doesn’t have it, he’s on the second line, Hilton and Marriott have it, but they’re somehow in such a zone that other hotels go there and the locals go there, and our hotel I’d be on the sidelines, and at an impasse, and there are no strangers, only Hyat has the same beach, but it’s shallow there, walk 300 meters to reach 1.5 meters. In general, we have never regretted that we chose this hotel, but if there weren’t Alexey’s constant care for us, I don’t know it would be all at the same high level! We will come again!”

“The story is still quite related to this St. Regis, the training manager and the food and beverage department manager were just my classmates when they opened the business. They opened the wasteland before the opening of the business, and strive to make Sanya St. Regis the best hotel in Sanya. I had always wanted to live, and I did not have a chance for several years. Everyone knew that there were too many hotel choices in Sanya, and they did not experience it until they left. A few days ago it was finally empty and it passed. Just arrived at the door, looks like holding the Sinan Cup sailing competition. The occupancy rate of the hotel is quite high and it is very lively. There is no one to take luggage out of the car. I feel that I have nothing, I have my own hand and do not bother others. From the concierge to the front desk, no one led the route. This was not encountered by any of the St. Regis I had stayed in. I found my front desk position with my keen tentacles. At the front desk, a horizontal strip was drawn, meaning line up, OK, and quietly lined up. Suddenly, a few people who squatted a local accent, rushed forward and asked if their room was good. To the room card, no one in the front office had an orderly management for the queue, as if standing there in line People do not exist at all. At the beginning of the formalities, the front desk crashed for a long time and said: "Sir, your room has been arranged. It is a garden view room." I think, if you dare to love it, I will arrange a mortuary for me. My membership level is a P card, so let's mention it and say hello. I said that if you look at it, Platinum can give you a better grade. In fact, I am very shameless self-reported identity, cheeky to upgrade, of course, this is indeed a fact, I also admit. But at the front desk, the face that looked like it hadn't matured for a few years of tropical fruits. It made me feel that she absolutely couldn't help her. She continued to stay in front of the computer. Then there is something interesting. The front desk says that there is no suite today, or would you like to upgrade to a swimming pool or ocean view room? I said that the suite is gone. I think it is? She said: Absolutely no, you can not book. I said: okay, if you have this sentence, I took out the app and ordered a suite for her. The reservation number was also thrown at her. This section is very familiar with everyone. Although I did not appreciate everyone doing this to tear the front desk, I was already very angry at the time and I directed the sentence: You cannot book the suite. Only do it. Then came out a man, who was talking about piles of useless, and went inside, after a long time came out, two people you call me, I told you, a do not know what to do. I took it, and you went in to find someone who could do it. Then it took a long time to shout out a so-called manager-level person.managers, everyone understands, to deal with guests, especially members set again. As soon as you come up, first say that the suite is not available, it is not. If you want to use the booking of the suite you just booked, I can give you a villa. OK, I'm not stupid. How could I use that more expensive booking? He also admits that he was wrong. It's the system. He didn't close the suite. However, this has nothing to do with me. It is because you mistakenly put the house out and sold it. This leads to misunderstandings. As a result, a sea view was raised and I was given a 1,000 yuan hotel vouchers.”